Empowering employees to spend more time on creative activities through process automation is the vision of Another Monday, a company that has set out to challenge the big players in the industry.
It may seem unusual at first to name a company after a day of the week. But behind the name Another Monday is an entrepreneurial vision, that tells a story about creative work and newly awakened enthusiasm. This is a story of people looking forward to a Monday and starting their week with joy. The company believesthat the key to successfully realising this vision is roboticprocess automation (RPA).
RPA is designed to help automate recurring processes and free employees from monotonous and repetitive tasks. Hans Martens, founder of Another Monday, does not only consider this to be one of the benefits, but also as the central innovation driving force for entrepreneurial processes. „We can help ensure that employees are deployed where they can add most value, where they differ most from robots, which is the case with activities that require creativity, heart and mind.“
Creating more space for creative activities has tangible economic benefits, because it increases employee motivation, and it allows the repetitive tasks to be outsourcedto robots who are much less likely to make errors, are more efficient and cost effective. RPA is beneficial at every level - customers no longer have to wait in queues and employees can focus on complex issues. „We help customers to take a fresh look at their work and processes,“ Martens points out, and that is crucial because not all RPA is created equal. There are many service providers on the market who have made the topic of RPA their mission but use third-party tools to offer consulting services. This RPA boom stands in stark contrast with a McKinsey study, which has recently shown that more than 50 percent of all
RPA initiatives fail.
According to Martens, this is due to a faulty methodology and to unspecific software kits. Those who deal with RPA can quickly lose track when dealing with topics such as algorithmization, machine learning or artificial intelligence. This makes it all the more important to follow a step-by-step methodology in process automation. The first step is to use process mining to determine which processes are suitable and worthwhile for automation. Even though in principle any rule-based process can be automated, this methodology requires close internal coordination with works councils, employees and managers. Process automation always has consequences - be it data protection requirements, social standards or corporate goals. Through automation, processes can be standardised and optimised, which means that the error rate declines rapidly. While many companies accept an error rate of three to five percent for employees as cost effective, this is reduced to zero after robotization.
„Robots are not allowed to make mistakes. We have built thousands of robots and handled about one billion processes without errors,“ Martens emphasises. If robots make errors, these are methodical errors in process analysis; such errors would occur during live tests or in the babysitter phase, which allows them to be corrected. RPA customers rightly expect this perfection from robot systems, explains Martens. „We work for health insurance companies, credit insurers, banks, etc.: You can imagine why there is no room for mistakes.“
A longer version of this article was published in the German CRN-magazine.