Four RPA misconceptions put to the test

By Another Monday

Robotic Process Automation (RPA) is not magic, but still magical. A recent YouGov survey commissioned by Another Monday found that around half of the employees surveyed at major German companies are familiar with RPA. However, only twelve percent have already implemented business processes with software robots. The following pitfalls should be avoided during implementation.

#1 RPA reduces process costs, otherwise there are hardly any advantages

Robotic Process Automation is a technology that mimics human actions and automates recurring tasks in numerous business applications in the IT infrastructure. However, due to false expectations, many RPA projects are often approached unwise and too one-sidedly, leading to failure. For example, some company decision makers think that the only major advantage of process automation with software robots is cost savings. This is wrong, because RPA has the potential to make a positive contribution to cost structure, customer relationships and risk management, if well planned and executed well. Only when Robotic Process Automation is seen as a holistic solution rather than a pure technology tool, the magic of RPA really can take effect.

#2 Each process can be automated by RPA

Through appropriate process analysis and identification it can be determined that half of the processes with repetitive tasks are suitable for automation. Technically, almost all administrative business processes can be automated, but does not make every single process suitable by definition. Often, only the most time-consuming employee activities are worthwhile RPA projects. To determine the best processes, a holistic view of the entire business process chain of an organization is required. It makes sense to bring experienced experts on board.

#3 Virtual employees take the work away from people

No, because Robotic Process Automation is merely a method that makes certain human tasks superfluous or simpler. Since robots act solely on the basis of their programming, they perform tasks more efficiently and consistently than humans. At the same time, RPA enables workers to focus on tasks that require human attention. Examples include handling exceptional cases, unlocking creative potential, and improving collaboration. Instead of ruling out work, automation tools optimize processes to provide advanced customer services.

#4 RPA can be implemented immediately in-house and without expertise

Robotic Process Automation should be seen primarily as a methodology rather than a technology. Implementation requires the holistic approach of an experienced provider. The foundation of an RPA project is a robust governance framework. Within this framework, all changes must be carefully planned, clearly communicated and thoroughly tested.


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Tags: Knowledge

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